Questions,
answered.

Yes. Members get in any hour of any day with their key fob, including holidays.

Staffed hours are the times the front desk is in, for tours, guest passes, sign ups and questions. Outside those hours the gym is members only.

The light on the home page shows live whether staff are in.

Your fob is a one time purchase of $25 + HST and opens the front door 24/7. If you lose it, a replacement is $15.

Fobs are bought and replaced in person at the front desk, during staffed hours.

It depends on how long you’ve been a member.

After 26 bi-weekly payments: cancelling is free. Email [email protected] with the subject “Membership Cancellation Request” at least 35 days ahead. We’ll email you your final access date.

Before 26 bi-weekly payments: email [email protected] with the subject “Early Cancellation Request” and send the $100 early cancellation fee by e‑transfer to [email protected]. Your 35 days’ notice starts once the fee arrives. Any prepaid payments are not refunded, including the final 2 months (4 bi-weekly payments) paid upfront. We’ll confirm by email once it’s done.

Yes, for 2 to 6 bi-weekly periods, once every 12 months.

Your regular bi-weekly payments keep coming out during the hold. They’re saved as time credits and added to the end of your membership when you cancel. Hold credits aren’t refundable.

To set one up, email [email protected] with the subject “Membership Hold Request” and the bi-weekly periods you want it to start and end.

Receipts are issued twice a year: for January to June after July 15, and for July to December after January 15. Email [email protected] if you need one.

No. You just need a key fob. See memberships for current prices.

Yes. Anyone new to GYM41 gets a free 1st workout. It’s only available during staffed hours and must be done through GYM41 staff.

GYM41 is committed to a welcoming environment, one that is equitable, diverse and inclusive. By entering GYM41 you agree to the Code of Conduct:

• Wear appropriate clothing, in line with the posted dress code.
• Equipment must not be removed from GYM41.
• Backpacks must be placed and secured in the dedicated spaces.
• Video recording and photos for third-party services aren’t permitted unless staff give permission.
• Unacceptable behaviour will not be tolerated, including foul and abusive language, personal or sexual harassment, physical violence or threats of it, or wilfully damaging property or equipment.
• GYM41 is a shared space. Please be respectful and aware of your impact on others.
• Wipe down equipment after use and return it to where it belongs.
• Report injuries, damaged equipment or other concerns to the trainers promptly.
• Let others work in when you’re doing multiple sets on any equipment.

Not following the Code of Conduct can lead to suspension or permanent loss of membership privileges.

Yes. To keep GYM41 healthy and safe, anyone not following the dress code will be asked to comply or leave.

• Wear appropriate attire that covers your abdomen, chest and gluteal fold.
• No open-toed shoes, sandals or dress shoes when training.
• Bare feet are allowed only on the weightlifting platforms, for deadlifts, squats and related lifts.
• Shirts can’t be mesh or see-through.
• Wear clean, indoor footwear when using equipment.
• No personal speakers.

Yes. Guest passes are $20 + HST and can only be used during staffed hours, and a guest’s first visit is free.

Yes. The Parent & Minor add-on is $35 a month for ages 12 to 17. They get their own fob and must train with a parent.

3a-41 Ardelt Place, Kitchener, ON N2C 2C8. The main entrance is at the rear of the building. Get directions.

Yes, free parking at the back and the side of the building.

Yes, with showers and lockers. Bring your own lock, and your own towel too, since we don’t supply them. There’s no overnight storage.

Email [email protected] for questions, tours and receipts. Cancellations and holds go to [email protected]. Phone: (519) 574-0987.